About ISO 9001:2015
ISO 9001:2015 was published in September 2015 and is more compatible with other management systems (such as ISO 45001 or 14001) making it more effective and efficient to integrate management systems. The main features of ISO9001:2015 are:
Context (Position) of the Organization: This is a new concept and relates to the external factors and conditions that could affect an organization and its ability to provide products and services to customer requirements.
Leadership: There are enhanced requirements for top management to demonstrate leadership and commitment directly with the QMS. The QMS is now more of a Business Management System so senior management need to be actively involved (not just delegated to Quality Managers!)
Planning: Requirement to address risks and opportunities and to carefully plan changes within the management system. Risk Assessments are integrated requirements to planning.
Support: Requirements for competence and awareness (now extended to include persons under the organization’s control, not just employees) and communication.
Performance evaluation: This section has similar requirements to the existing standard, but with a new emphasis on evaluation in addition to the monitoring, measuring and analysing requirements.
Potential Benefits of ISO 9001:2015 Certification
It is often the case that a certified ISO9001:2015 system is mandatory for bidding for contracts and that has become the driver for many companies, it is however a great overall benefit to businesses when applied properly and not just a tick in the box process. Benefits of adopting ISO 9001 include:’
Customer satisfaction. Deliver products that consistently meet customer requirements.
Reduced operating costs. Continual improvement of processes and resulting operational efficiencies mean money saved.
Improved stakeholder relationships. Improve the perception of your organization with staff, customers and suppliers.
Legal compliance. Understand how statutory and regulatory requirements impact your organization and its customers.
Improved risk management. Greater consistency and traceability of products and services means problems are easier to avoid and rectify.
Proven business credentials. Independent verification against a globally recognised industry standard speaks volumes.
Ability to win more business. Procurement specifications often require certification as a condition to supply, so certification opens doors.